Frequently Asked Questions

Is Caribbean food hot and spicy?
Caribbean cuisine ranges from very hot to not at all hot!! The essence of its success lies in the careful mix of herbs, spices and other ingredients to create a flavour which does not necessarily rely on chilli for its impact. Truly wonderful flavours can be experienced without a hint of heat. The heat factor is indicated by a number of chillis next to each meal on this website.

Why is your food frozen?
Apart from the marinades and seasonings which are freshly made for each dish, there is absolutely nothing else to preserve the food. We’d like to keep it that way, leaving artificial preservatives out of our food, so that you can enjoy a genuinely home-cooked experience. Within considerably less than two hours of being cooked, each meal is in the freezer. Freezing not only maintains the food integrity, but also ensures a much longer shelf life.

How do I cook or reheat your food?
All of our dishes carry full heating instructions and most can be cooked straight from the freezer.

What if I have food allergies?
Any recognised allergens are clearly marked on our packaging. There are no added nuts in any dish, although our kitchen is not nut-free.

Where do you deliver?
Anywhere in mainland UK!

When do you deliver?
Tuesday to Friday.
If they are unable to hand your goods over in person at your address, our couriers will follow any reasonable written delivery instructions given by you at the time of your order, e.g. to leave at the back door or the unlocked shed. In the absence of any such instructions, they will return your produce to the depot and due to the nature of the consignments, they will not attempt a further delivery and those goods will be returned to us.  Naturally, we will still  have to charge for the order and delivery.

What is the cost of delivery?
£6.00 for deliveries up to 25kg, for the insulated packaging and courier service.
(Please contact us for larger deliveries)

Is there a minimum order value?
£25.00. Orders over £50.00 are delivered free of charge.

What can I do about the packaging in which my order arrives ?
CPET is a fully recyclable material.
The Gel packs are 100% recyclable Low Density Polyethylene environmentally friendly materials.